ISW SUPPORT

The area of ​​responsibility for the facility management changes from the project management to the support department after the final acceptance of the facility, but the support of the individual departments remains.

In order to be able to help as quickly as possible with production stoppages or technical questions, a service hotline has been set up.

Phone: +43 664 88149650
E-Mail: support

Depending on the nature of your request, the support request from our hotline can be of assistance to you by telephone, via remote maintenance or on-site.

Without maintenance contract

No guaranteed response time
Mo – Th: 08:00 – 15:30 (MEZ)
Fr: 08:00 – 12:00 (MEZ)

With maintenance contract

Basic package:

  • Guaranteed reaction time according to maintenance contract
  • Telephone and remote maintenance support

Mo – Do: 08:00 – 15:30 (MEZ)
Fr: 08:00 – 12:00 (MEZ)

Advanced package:

  • Guaranteed reaction time according to maintenance contract
  • Telephone and remote maintenance support
  • Suburb deployment according to individual maintenance contract (technician ready to leave within a guaranteed time)

Mo – Th: 08:00 – 15:30 (MEZ)
Fr: 08:00 – 12:00 (MEZ)

Premium package:

  • Response time: according to individual maintenance contract
  • Support times: According to individual maintenance contract
  • Individual spare parts inventory

Support software

ISW Teamviewer Quicksupport

get.teamviewer.com/isw_support

ISW Teamviewer Meeting

go.teamviewer.com/isw_join

ISW Nextcloud

cloud.isw.support